Tech Process Team Lead - DOME - Activation

Job description

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products.

As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement.

Position Responsibilities:

Manage E2E campaign production process
• Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues
• Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc
• Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc
• Maintain delivery timeline by managing and supporting production team
• Assess final deliverables for accuracy and triage technical updates necessary for resolution
• Responsible for SLAs (TAT and quality) of the final campaign delivery

Serve as production point of contact
• Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests
• Represent needs of the production teams to the Activation Managers and other stakeholders