Sr. Manager, Sales Process & Effectiveness

Job description

Purpose & Scope

The Senior Manager of Sales Process & Effectiveness plays a key role in improving efficiency, scalability, and productivity across the Care Enablement US commercial organization. This role partners with commercial leadership and cross-functionally to optimize sales processes, support strategic initiatives, and drive adoption of best practices. The Senior Manager will lead processimprovement efforts, project execution for strategic initiatives, and contribute to building a culture of continuous improvement using Lean and Six Sigma methodologies.

Principal Duties & Responsibilities
• Contribute to the design and implementation of a continuous improvement approach to our end-to-end sales processes that support the customer buying journey. This will be focused on sales team productivity, standardizing workflows, reducing manual touches and ensuring scalable, repeatable revenue growth across the organization.
• Partner with commercial leadership on the end-to-end sales process design (from lead to close), including prospecting, qualification, pipeline management, forecasting and handoff.
• Collaborate with Technology and Operations teams to optimize CRM and sales tools (e.g., Salesforce, CPQ, CLM)
• Drive execution of key initiatives and projects, including supporting prioritization, tracking progress, and ensuring timely delivery of business outcomes.
• Assist in change management efforts for new processes, tools, and programs by developing communication plans, supporting training, and reinforcing adoption.
• Facilitate process improvement workshops (e.g., Lean sessions, workflow mapping) to identify gaps, streamline operations, and enhance consistency across the commercial organization and drive implementation of improvements.
• Coach others in Continuous Improvement and Project Management methodologies embed these skills and tools as a way we work.
• Define, monitor, and report on key performance metrics to assess process effectiveness and project success and support data-driven decision-making.
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Service, and Sales Operations to ensure alignment of go-to-market processes and priorities.