Part-Time Weekend Call Center Scheduler - Remote

Job description

Job Title: Call Center Scheduler

Location: Remote
Job Type: Part-Time

About the Role:

We are looking for a detail-oriented and customer-focused Part - Time Call Center Scheduler to join our team. In this role, you will be the first point of contact for customers, handling inbound and outbound calls, scheduling appointments, and providing top-notch customer support. If you have strong communication skills, the ability to multitask, and a passion for delivering excellent service, we want to hear from you!

The hours for this role would include the following with the potential for additional hours for covering when other team members are on PTO or out Sick:
Friday through Sunday: 7:30am to 4pm PST

Key Responsibilities:
• Answer inbound calls with professionalism, patience, and a positive attitude.
• Respond to emails clearly and concisely to enhance the customer experience.
• Schedule, update, and manage appointments in the company’s scheduling system.
• Provide customer support and resolve scheduling-related inquiries.
• Make outbound calls to confirm, reschedule, or follow up on appointments.
• Utilize maps and other tools to coordinate efficient scheduling.
• Identify trends in customer inquiries and escalate issues to the Supervisor.
• Accurately enter and maintain customer information in the database.
• Coordinate appointment times between customers and Sales Representatives for onsite or virtual estimates.
• Route calls to the appropriate department or individual as needed.
• Collaborate with team members and provide support as needed.
• Perform additional administrative tasks as assigned.