Director, Operational Oversight - Medicare (Remote)

Job description

Job Description

Job Summary
Responsible for planning, developing and directing the implementation of techniques to ensure the maintenance of performance and quality levels in the Business' products and processes. Reviews operation process designs and establishes procedures and techniques for operational standards. Confers with customers to define and resolve.

Knowledge/Skills/Abilities
Responsible for the oversight of regulatory compliance of Corporate Operations functions, including but not limited to performance of internal compliance audits, represent Corporate Operations on external regulatory or associated audits, oversee function support areas requiring consistent oversight. May include travel up to 25%.
• Defines program scope, establish approach for implementation and maintain program infrastructure
• Develop a method for assessing program effectiveness and a cadence for assessing and adjusting
• Monitor internal compliance of Corporate Operations units via establishment of an internal compliance program, including annual, periodic, focal, etc. audits.
• Performance Management & KPI Expertise: Develop, implement, and monitor KPIs, including leading and lagging indicators. Set and align team goals, ensure adherence, diagnose root causes of misses, and drive accountability across functions.