Customer Service Agents- Candidates from Outside UAE need to apply

Job description

Duties & Responsibilities:

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries by attending to the incoming calls and on of the

third main responsibilities

· Communicating with customers through various channels such as emails, chats etc.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction after sales and provide professional customer support such as

support tickets and enquiries.

What We Offer:

- Competitive Salary: Enjoy a fixed salary with a performance ,
-based variable component tied to monthly KPIs.
- Fully Remote Work: Embrace the freedom of working from anywhere
-no office presence required!

Candidates preferably from outside UAE
- Innovative Environment: Flourish in a cutting
-edge insurance industry and collaborate with an international team.

Requirements:

- Proficiency in English: Essential. Additional languages are a definite plus!
- Sales Experience: A background in sales is required;
familiarity with the insurance sector is an advantage.

Job Type: Full-time

Work Location: Remote