Client Experience Agent

Job description

CX Coordinator.

Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!

Responsibilities.

As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
• Engaging with clients via email or their chosen medium for communication.
• Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
• Keeping client information and touchpoints current in Salesforce.
• Maintaining transparent communication with department managers, staff, and clients.
• Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
• Addressing client complaints and inquiries promptly and satisfactorily.
• Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.