Call Center Coordinator, the Americas (remote)

Job description

• This is a temporary position with the opportunity to convert to full time.
• Schedule: Tuesday-Saturday, 9am - 6pm

Overview: The Call Center Coordinator, the Americas supports our region’s ever-growing volumes providing the highest-level of customer service via phone, email, and live chat. They will be customer focused as they are the first contact with clients for inquiries and grievances. This individual will have the ability to work in a fast-paced environment while providing the best customer experience.

The Call Center Coordinator, the Americas reports into the Director of Client & Omni-Services, the Americas.

Responsibilities:
• Respond to all client inquiries via the Christian Louboutin Call Center including our online boutique
• Calls
• Emails
• LiveChat
• Supporting calls for the five freestanding boutiques in the Call Center.
• Maintain a monthly answering rate of 82% with a two-minute call wait time.
• Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.
• Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.

Skills and Requirements:
• Bachelor’s degree required
• 1-2 years of experience in Retail/Customer service
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
• Ideal candidate has work experience in medium sized multinational company or luxury business.
• Strong follow up, follow through and attention to detail to ensure deadlines are met.
• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills
• Additional language fluency is a plus
• Adheres to company policy and confidentiality
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• Driven to learn and grow
• Multi-tasking with prioritization
• Grasps new concepts quickly, prioritizes efficiently and is organized.

Our people are at the heart of our brand.

We celebrate individuality and empower our team members to have responsibility, autonomy and creativity within their roles. Our colleagues share the same passion and dedication to our Brand and its continued success.